Account & data
Open Kelo Care, go to Profile, choose Delete account, and follow the confirmation steps. Caregivers and client/family users can confirm deletion there. Team leaders can submit a request in the app; agency ownership and shared records must be reviewed before their account is removed.
Email hello@kelo-care.com from the address used for your Kelo account with the subject “Delete my Kelo account.” We will verify the request before removing the account. Do not include passwords or private care details.
Request account deletionYour login, personal profile, and profile photo are removed when deletion is completed. A caregiver's independently owned care data is permanently deleted. Client/family account deletion ends access to shared care records, which remain with their caregiver or agency. If you worked through an agency, records it must retain, such as completed visit history, may remain in a de-identified form labelled “Former caregiver.” Future assigned work must be covered by the agency.
